Returns & Refunds

Welcome to hnpdsy’s FAQ section! Here are some commonly asked questions and answers for your convenience:

1. How can I contact hnpdsy?

You can contact us via phone at +8619213558103 or email us at [email protected]. Our customer service team is available to assist you during our business hours.

2. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal for secure and convenient payments.

3. What is your shipping policy?

Please refer to our Shipping Policy page for detailed information about shipping rates, delivery times, and international shipping options.

4. Do you offer free shipping?

Yes, we offer free standard shipping on orders over $50 within the United States. For international orders, shipping rates may vary.

5. How do I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package on our website or the carrier’s website.

6. What is your return and exchange policy?

Please refer to our Return and Exchange Policy page for information about our return process, eligible items, and conditions for returns and exchanges.

7. How can I check the status of my order?

You can check the status of your order by logging into your account on our website and viewing your order history. You will also receive email updates regarding the status of your order.

8. Do you ship internationally?

Yes, we offer international shipping to select countries. Please contact us for more information about international shipping rates and delivery times.

9. Can I cancel or modify my order after it has been placed?

Please contact us as soon as possible if you need to cancel or modify your order. We will do our best to accommodate your request, but please note that orders may be processed quickly.

10. What if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact us immediately for assistance. We will arrange for a replacement or refund as necessary.